Implementation
NeuralSoft is a technology company whose priority is customer satisfaction, we know that the most important factor in the success or failure of systems within organizations is the implementation process.
Most companies that develop business software prioritize execution, devoting little time and effort to the design phase and understanding the client’s needs. This often results in high failure rates due to widespread dissatisfaction with the outcomes. NeuralSoft’s Professional Services team has spent over thirty years refining its implementation methodologies, achieving increasingly effective results. Backed by this experience, we have developed three proven alternative methodologies to adapt the implementation process to each company’s specific context:
- Express Implementation
Ideal for SMBs implementing management software for the first time. The system is configured based on the client’s requirements and on our know-how and experience, which guide us toward best practices for each activity. This methodology is generally implemented in less time than others. In the future, the client has the option to engage a second implementation phase to further adapt MyLogic to the specific characteristics of their operations and to their experience using the system.
- Agile Implementation
A methodology inspired by the concept of incremental or iterative implementation. Designed for clients who want to take advantage of a new system implementation to review, redefine, and improve their processes—combining their specific knowledge with NeuralSoft’s know-how in their particular industry to fully leverage the software’s potential.
This methodology is especially well-suited to SMBs with growth projections, particularly in today’s dynamic and constantly evolving global business environment. It allows the system to be used in early stages of the project.
It consists of successive sprints (short stages), where the initial configuration focuses on the minimum essential functionalities needed to start using the system. In subsequent sprints or increments, based on the client’s usage experience, new functionalities are configured, and existing configurations are refined or improved.
Adaptability to change and faster return on investment are the fundamental pillars of agile project management.
- Implementation PMI
Based on the principles of the Project Management Institute, this methodology is designed for companies with highly defined organizational procedures that are not expected to change—at least in the short term. It requires a high degree of system customization to match the company’s specific operations before the system can be launched.
The solution is built on clear, predefined requirements, thoroughly documented in a Requirements Report and a Technical Proposal approved by the client. Task execution is predictable, guided by a structured timeline. The project follows a waterfall approach, ensuring that no open points remain before moving on to the next stage.
It’s important to note that, unlike with Agile, the client begins using the software only in the later stages of the project.
User Support: Customer Care
NeuralSoft’s Customer Care team provides fast and effective assistance through multiple channels:
Phone | Video Call | Management Portal
Our support specialists handle hundreds of inquiries every day, delivering immediate solutions to over 80% of reported incidents, and escalating the remaining ones to the appropriate NeuralSoft department when needed.
Our Customer Care service includes features that distinguish it in the enterprise software field.
- Trained Experts | Our Customer Care Executives are trained not only in the technical aspects of the software they support, but also in business process management—and, most importantly, in the tax, accounting, and administrative regulations specific to each client’s country.
- Management Portal | A fast and easy-to-use online platform that enables our clients to communicate with Customer Care, submit and track inquiries, requests, and incidents, manage them directly, and monitor their status in real time.
- Dedicated Executives | Every NeuralSoft client has a dedicated Account Executive they can contact directly by name, email, and phone.
- 24/7/365 Support | The Customer Care team provides full-time service, delivering great value to all companies—especially those with mission-critical operations running around the clock every day.
Upgrades
Unlike other enterprise software, our systems do not require adjustments or reimplementation to install each new version, making it very easy to upgrade to the latest release without delays or additional costs.
Version upgrades for any of our systems do not require hours of work or reimplementation of customizations to keep them functioning after each upgrade.
The right to use every upgrade is included in the base subscription, and NeuralSoft schedules and performs the installations at a date and time agreed upon with the client. This means there is no need to contract additional hours, nor does it cause any delays or extra effort for the client to benefit from new technological, functional, and regulatory features.
This is one of the major differences in the user experience of our software over time and represents significant savings in ongoing maintenance costs compared to other solutions.
All-Inclusive Cloud
Our clients choose us, among other reasons, for our ability to maintain secure, updated, and reliable infrastructure that keeps their systems accessible online 24/7/365. This lets them concentrate on their core activities and decisions, while relying on NeuralSoft to handle all technology-related matters.
The experience and know-how of our team, combined with personalized support and state-of-the-art equipment, make NeuralSoft’s Private Cloud a comprehensive, high-quality service with an excellent cost-benefit ratio.
NeuralSoft was a pioneer in cloud-based enterprise software, launching its first data center in 1999 to build a reliable, high-performance Private Cloud. This enabled us to take responsibility for keeping the systems of hundreds of companies online handling up to one million transactions on peak days.
Today, we operate next-generation data centers connected by high-speed, redundant fiber. This infrastructure allows us to offer High Availability and Disaster Recovery services, ensuring continuity even in the event of serious hardware failures or incidents such as the complete loss of a data center.
Functional, Legal and Tax Updates
Each new version of our systems includes the legal and tax updates required to comply with current regulations established by the relevant tax authorities in each jurisdiction. General taxes and regulations are covered under the standard service at no additional cost.
Additionally, every version released by NeuralSoft incorporates new functionalities and technology updates to ensure that all our products stay aligned with evolving technical requirements, performance standards, availability needs, and integration with other technologies.
