Thanks to its flexibility and seamless integration, it easily adapts to how each company prefers to manage post-sales relationships with their customers. It also improves both internal communication and communication with customers.
Case or Ticket Management
MyLogic streamlines the handling of service cases or tickets, including claims, requests, and inquiries, enabling efficient management by customer, product, and priority level.
Workflow Configuration
Workflows can be configured with tasks that follow mandatory, suggested, or flexible sequences to suit the specific needs of each process.
Centralized Task Tracking
It provides Dynamic Information Managers (DIMs) that enable centralized tracking of task assignments, pending items, and completions, improving visibility and control.
Self-Service Portal for Clients
MyLogic’s self-service portal allows clients to submit and view the status of their cases or tickets in real time, optimizing the customer experience and reducing internal administrative workload.