Thanks to its flexibility and seamless integration, it easily adapts to how each company prefers to manage post-sales relationships with their customers. It also improves both internal communication and communication with customers.
Case or Ticket Management
MyLogic streamlines the handling of service cases or tickets, including claims, requests, and inquiries, enabling efficient management by customer, product, and priority level.
Workflow Configuration
Workflows can be configured with tasks that follow mandatory, suggested, or flexible sequences to suit the specific needs of each process.
Centralized Task Tracking
It provides Dynamic Information Managers (DIMs) that enable centralized tracking of task assignments, pending items, and completions, improving visibility and control.
Self-Service Portal for Clients
MyLogic’s self-service portal allows clients to submit and view the status of their cases or tickets in real time, optimizing the customer experience and reducing internal administrative workload.
Other functionalities
Procurement
- Integrated and Adaptable Procurement Workflows
- Supplier Self-Management | Bidding | Supplier-Specific Price Lists
- Replenishment Strategies with Automatic Purchase Order Generation
- Alerts for Discrepancies Between Invoice and Purchase Order
- Quality Control
- Open Purchase Orders and Contracts
sales
- Integrated and Adaptable Sales Workflows
- Contract Billing
- Cross-Selling and Up-Selling Intelligence
- Customer-Specific Price Lists
- Global and Item-Level Charges/Discounts
- Automatic Generation of Product Variants
- Sales Pricing Based on Purchase Costs or Manufacturing Costs
Shipments
- Comprehensive Import Management
- Projected and Actual Expenses per Shipment
- Financial Planning for Imports
- Shipment Cost Allocation for Sales Price Calculation
- Tools for Evaluating the Import Process
E-COMMERCE
- B2C and B2B E-Commerce
- Integration with E-Commerce Platforms
- Centralized Management of Listings
- Inventory Management
- Product Variants
- Sales Invoicing
Point of Sale
- POS Integrated with Back Office in Real Time
- Multi-Device Mobile Access
- Sales Strategies | Bank-Partnered Discounts and Promotions
- Integration with Card Payment Validation Systems
- Gift Cards | Exchange Receipts | Vouchers | Deposits | Deferred Delivery
- Cash Drawer Opening, Cash Drop, and Closing
- Industry-Specific Functionalities
Fixed Assets
- Fixed Asset and Equipment Allocation
- Maintenance Plans and Tasks
- Maintenance Requests and Work Orders
- Preventive and Corrective Maintenance
- Depreciation Based on Usage and/or Time
- Certificate and Insurance Expiration Control
Manufacturing
- Assembly and Disassembly Manufacturing
- Integration with Machinery and Equipment
- Formulas, Blueprints, Technical Specifications, and Process Sheets
- MRP | Production Planning | Cross-Area Integration
- Outsourced Manufacturing | Contract Manufacturing
- Quality Control and Analysis
- Standard Costs and Actual Costs
Costs
- Multi-company and Multi-currency Cost Management
- Last Cost | Weighted Average Cost | Replenishment Cost
- Optimal Purchase and Production Batches
- Automatic Sales Price Calculation based on Costs
WMS and Inventory
- Available and Projected Stock
- Multi-Warehouse Management for Companies and Branches
- Real-Time Location-Based Stock
- Dispatch Optimization and Route Sheets
- Warehouse Tasks
- Inventory Control
Accounting
- Real-Time Multi-Company Balance Sheets
- Automated Multi-Currency Posting
- Consolidated Global Information
- Detailed allocation by Multiple Cost Centers and Accounting Attributes
- Budgetary Accounting
- Inflation Adjustments and Revaluations
- Tax Compliance
Finance
- Consolidated Financial Position Across Companies and Countries
- Cash Flow | Projections | Scenario Simulation
- Expense Planning
- Multiple Cash Flow Management
- Manual and Automated Account Reconciliation
- Automatic Quotation Updates
Pre-Sales CRM
- 360° View and Sales Cycle Traceability
- Integration with Lead or Contact Generation Platforms
- Negotiations, Progress Level, and Closing Probability
- Transformation of Opportunity into Sales Order
- Monitoring of Distributor and Channel Activity
- Sales Projections and Statistics Charts
Projects
- Planning and Tracking by Milestones, Tasks, and Goals
- Quoting Based on Material, Resources, Costs, and Profit Calculations
- Integration with Manufacturing | MRP
- Progress Billing with Deviation Alerts
- Project Version Control
- Progress Monitoring, Deviation Detection and Management
- Templates by Project Type